IT Guides and How-Tos

Working Remotely & COVID-19 Resources

Canvas Resources

24/7 Canvas Support

Canvas Support anytime, anywhere. Call (515) 294-4000 then press 2, press 1 or view other available options (Links to an external site.)

Canvas concerns? Contact the Brenton Center for support. Also available at (515) 294-0045 and brentoncontact@iastate.edu

The Brenton Center is available to assist with any unfamiliar features of Canvas, including recording lectures. See their recorded webinars for more.

• Recording Video for a Canvas Course using Studio [PDF] - previously named Canvas Arc
  • More Studio guides (via ISU Canvas Team)
• Adding a Video to your Canvas Course
• Adding Captions to a Video using Studio (via Instructure) - it's only a few clicks!

CyBox Resources

• Installing and Using Box Drive - All your CyBox documents, but local
  • Box Drive can be installed through Software Center on Windows or with assistance on macOS. Please submit a request if help is required.
• How to Change Owners on a CyBox Folder

Okta Single Sign-on (SSO)

• Multifactor Authentication (MFA) in Okta

PaperCut

• How do I view my print allowance? - Instructions to log into PaperCut here

Conference Room Screen Sharing

• Connecting to Ditto from a Laptop
• Connecting to SolsticePod from a Laptop (via Engineering IT)
• Connecting to SolsticePod from a Mobile device (via Engineering IT)

Voicemail

• Cisco Voicemail can be listened to/deleted here (On-campus only)

Software (Desktop)

• Remote Desktop connection set-up

Updating Your Computer

• Windows 10 - Checking for updates
• macOS - Checking for updates

Cisco Webex

• Click here to download or get started using Webex Meetings
• Why can't I access Webex?

Microsoft Teams

• Click here to access Teams online or download the client
• Video guides for using Teams provided by Microsoft

Mobile Apps

• Using Outlook mail on your Android device