IT Guides and How-Tos
Working Remotely & COVID-19 Resources
Canvas Resources
24/7 Canvas Support
Canvas Support anytime, anywhere. Call (515) 294-4000 then press 2, press 1 or view other available options (Links to an external site.)
Canvas concerns? Contact the Brenton Center for support. Also available at (515) 294-0045 and brentoncontact@iastate.edu
The Brenton Center is available to assist with any unfamiliar features of Canvas, including recording lectures. See their recorded webinars for more.
- Recording Video for a Canvas Course using Studio [PDF] - previously named Canvas Arc
- Adding a Video to your Canvas Course
- Adding Captions to a Video using Studio (via Extension IT) - it's only a few clicks!
CyBox Resources
- What Is CyBox? (via Research IT)
- Installing and Using Box Drive - All your CyBox documents, but local
- Box Drive can be installed through Software Center on Windows or with assistance on macOS. Please submit a request if help is required.
- How to Change Owners on a CyBox Folder (via Extension IT)
- Emailling Files Directly to a CyBox Folder (via Extension IT)
Okta Single Sign-on (SSO)
PaperCut
- Printing to PaperCut on a personal device
- How do I view my print allowance? - Log in to PaperCut here
Conference Room Screen Sharing
- Connecting to Ditto from a Laptop
- Connecting to SolsticePod from a Laptop (via Engineering IT)
- Connecting to SolsticePod from a Mobile device (via Engineering IT)
Voicemail
Software (Desktop)
- Using Software Center for self-service software installs in Windows
- Remote Desktop connection set-up
Updating Your Computer
Cisco Webex
Microsoft Teams
- Click here to access Teams online or download the client
- A short overview of Teams from Extension IT
- Video guides for using Teams provided by Microsoft